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From Evidence to Action
Using DEI-Focused Assessments to Improve Your Workforce, Workplace and Patient Care
At BCT Partners, we are subject matter experts in healthcare equity. Our nationally recognized work includes assessments and solutions that address both the workplace needs of the healthcare workforce and the healthcare needs of People of Color, members of the LGBTQIA+ community, and culturally and linguistically diverse patients.
BCT and its
Identify strengths and weaknesses of systems, policies, and practices serving culturally diverse employees, patients, and communities.
Determine if the
organization is compliant with existing federal and state laws, regulations, and industry and clinical best practices.
Establish a baseline against which future improvements can be measured.
recommendations for meaningful change.
Create a long-term
implementation strategy that identifies priorities for improving workplace inclusion and equitable patient outcomes.
DEI Workforce and Workplace Assessment (DWWA)
This statistically validated assessment will help organizations to discover:
Perceived strengths and weaknesses of the organization’s culture and climate.
Employee experience, engagement, and perceptions of care provided to diverse patients.
Employee perceptions of workforce incivility including workplace bullying, diversity-related
incidents of disrespect and outright discrimination.
Management commitment to diversity issues and preparedness to manage a diverse workforce.
While DWWA was designed for hospitals and healthcare organizations, BCT Partners has successfully used this tool with many corporate and non-profit organizations as well as federal, state, and local government agencies.
Global Diversity, Equity and Inclusion Benchmarks (GDEIB)
BCT utilizes the Global Diversity, Equity & Inclusion Benchmarks to assess how well organizations are
addressing internal DEI structures and systems. This tool, developed by a global network of experts, is
distributed by the Centre for Global Inclusion. Using the GDEIB, BCT focuses on:
DEI vision, strategy, leadership, structures, and implementation
Talent acquisition, development, and advancement
Retention-impacting topics such as support for work-life balance
BCT measures an organization’s self-assessed performance against a 5-level GDEIB scale from inactive
to best practice, scoring, and rating the organization and providing recommendations for improvement.
Provider Cross-Cultural Medical Assessment (PCCMA)
This industry-leading, proprietary assessment tool was developed by BCT Partners with assistance from physicians from the CDC, WHO, and major medical schools. In the same way that providers diagnose their patients, this assessment is designed to diagnose which providers are best and least prepared to treat non-traditional patient populations with a focus on
clinical competence in a globally mobile world.
Our assessment asks and answers two key questions:
Which minority patient populations are providers best/least prepared to treat?
Do providers’ practice behaviors match what research shows to be population-specific, clinical best practices, and current legal/regulatory requirements?
Language Access Assessment
This assessment compares healthcare organizations’ language access systems, policies, and practices against:
federal and state language access laws
emerging, population-specific, clinical best practices for treating Limited English Proficient and Deaf and Hard of Hearing patients as developed by organizations such as The Joint Commission, the NCQA, the National Quality Forum, and the Institute of Medicine.
Examining your organization’s collection of patient race, ethnicity, language (REL), and sexual orientation and gender identity (SOGI) data, BCT evaluates the extent to which that data is used to improve patient outcomes and then stratifies patient experience data by REL factors to identify opportunities for improving their experience.
DEI and Health Equity Strategic Plan
Based on the findings of our evidence-based assessments, BCT will work with your organization to develop a 3-5-year DEI and Health Equity Strategic Plan identifying clear objectives, goals, strategies, and measures to turn your evidence into action.
Health Equity and DEI Training Courses
BCT offers an extensive amount of executive and workforce
training. Topics include:
Dismantling Institutional Racism and Discrimination
From Evidence to Action: How to Measure Health Equity
Global Medicine: New Skills for Clinically Competent Providers
Inclusive Leadership Skills
Introduction to Health Equity and Health Disparities
Language Access and the Law in Health Care
Managing a Culturally Diverse Workforce
Microinequities and Microaffirmations
Navigating Interracial and Intercultural Conflicts
Racism as A Public Health Crisis
The New Science of Unconscious Bias
Through My Eyes: Using Virtual Reality to Mitigate Bias
Understanding Cross-Cultural Differences
Working Effectively Across Cultures
Workplace Civility and Respect
BCT Health Equity Solutions
The U.S. Department of Health and Human Services, Office of Minority Health, to manage and create new educational content. for its Think Cultural Health website, providing nearly 400,000 CEUs annually.
American Hospital Association as a national consultant to #123forEquity Campaign.
America’s Essential Hospitals as their national consultant on health equity matters.
First at developing CME accredited e-learning programs on
Cultural Competence in Health Care
The Law of Language Access
Our team brings several decades of experience in DEI strategic planning and programming; mitigating bias, diversity talent acquisitions and talent management; health equity analytics and assessments; culturally responsive care and clinical operations; language services and law of language access; global, public and community health; learning and development including executive training, e-learning, virtual reality (VR), coaching and leadership development.